Robroy Industries is a world leader in the PVC-coated rigid conduit market. Founded in 1905, Robroy has thrived through constant innovation. Although the company’s conduit product line may not look physically different from when it first was manufactured in the early 1960’s, the manufacturing facilities using high-temperature and chemical processes to produce PVC-coat fittings, conduit and pipe have changed dramatically.

      Robroy has always recognized the role of technology in improving its operations in a results-oriented, pragmatic way. The company utilizes various technologies and automation with a focus on reducing costs, enhancing customer service, and increasing efficiency while marrying that to best-business processes and well-defined personnel practices.

      At the same time, we continually remind ourselves of the realities of technology. Take automation, for example. Automation can help a company become more accurate, therefore more efficient, and therefore potentially more profitable. However, if misapplied, automation simply gives you bad information faster if bad information is what you had to start with. An automated system won’t solve that problem. You have to solve a problem, and then automate the solution.

      Despite benefiting from four record years of growth in a row, Robroy Industries, like all companies, was able to identify areas requiring improvement. Our objectives, specific to those challenges, included:

            •Slash operating costs — particularly indirect, transactional and labor costs. Our conviction is that, through efficiencies, an identical amount of business, on a year-to-year basis, should be achievable with fewer people and transactions for each consecutive year...

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