Globally, the call center outsourcing industry has been expanding for at least a decade. Today, call centers continue to crop up across the globe in countries as diverse as the Philippines and Argentina. The growth rate of call centers in northeast Mexico outpaces global, regional and national Mexican rates. This rapid expansion is expected through the remainder of the decade.

      Northeast Mexico has proven a desirable call center location due to a number of factors: geographic location, populace knowledge of U.S. culture, U.S. familiarity with Mexican accent, highly educated and technologically proficient workforce, bilingual English/Spanish population, modern telecommunications infrastructure, low wages and availability of volume real estate.

      The market for provision of materials and equipment for call centers is already saturated. Most items call centers require are either purchased domestically or imported from large international companies.

      The market sales opportunity that exists for U.S. vendors to the call center sector in northeast Mexico is for affordable software packages of business-processing programs and their accompanying support services.

      U.S. Companies interested in tapping this market must move quickly and be willing to invest time and funding in seeking out potential buyers, due to increasing investment in software development in Monterrey and the lack of a comprehensive registry of small and...

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