A recent Towers Perrin survey shows that HR departments of major organizations throughout North America are rapidly embracing technology systems to deliver HR services more effectively and efficiently and, ultimately, improve the management of HR programs. According to the survey, 61 percent of HR generalists report reductions in workload as a result of employee self-service (ESS) systems — some as much as a 50 percent reduction — freeing them to focus on more strategic HR initiatives.

      While they are adopting digital practices in almost every HR function, they are making the most significant investments in the talent and performance management systems that support employee retention and engagement. The survey also shows, however, that many organizations are not realizing the full potential of these investments because of the complex and time-consuming internal systems of manual checks, balances and validations that many HR departments still require.

      “The human resource community is evolving from an all-paper approach to a more digital, more advanced strategy,” said Tom Keebler, principal and leader of the firm’s global Human Resource Delivery Services practice. “By applying technology where appropriate — to deliver or solicit information to and from employees, for example — HR teams are not only streamlining functions, but improving accuracy and better serving their employees. As a result, these tools are increasingly being recognized as necessary and critical to the ongoing effectiveness of the organization.”

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