We all know of Ford’s Quality Policy Statement, “Quality is Job One.”  This philosophy has served Ford well over the past decade – the proof is in the quality of the product it manufactures.  As a service provider to the automotive industry, Mach 1 Air Services, Inc. has always taken our customers’ quality programs to heart when conducting business with them.

      That’s why the company took the needed steps to become ISO 9001-2000 certified in 1998.  That year, our annual sales were less than 10 percent of our current figure – which was less than $10 million per year.  For a freight forwarder of our size to make a bold decision to become ISO-certified that year was unheard of. 

      Why was it so important to become certified?  What difference would this make on a small freight forwarder?  Was this simply a marketing ploy?  Our mission as a company is to provide premier service to our customers, and our quality policy statement reflects this commitment.  We have always put our patrons first.  All of our employees are reminded every day as they walk into the office that it is the customer who pays the bills and to always make sure that the customer is the number one priority.  Our annual sales were too low that year to consider marketing, especially with the...

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