Total 

Quality

  The following material is the last installment in a series of information about lean manufacturing provided by Tompkins Inc., a total operations consulting firm based in Raleigh, N.C.

  As a lean tool, Total Quality Management ensures that the customer will never see a defective product or service. To accomplish this, automated and human controls must be installed that do not allow a defective unit to be processed through an operation after the one in which the defect was generated.

  Quality must be managed both by operators (using Statistical Process Control, histograms, etc.) and a dedicated quality department that trains, manages, and audits the process. Specific procedures should dictate who ...

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